* General policy on all returns and cancellations for AY exclusive products are as stated below:
Returns
Assemble yourself exclusive furnitures ltd (AY Exclusive). This page is about goods after they have been delivered.
Made to your size or finish
Furniture built to your measurements, layout or chosen finish is not returnable because you changed your mind. We cannot resell it as it is.
Standard items
If the invoice describes an item as a standard piece, not made to order, and you have not used it, contact us within 7 days of delivery. If it is still in the condition we delivered, we can collect it. You pay the cost of that collection unless the item is faulty.
Damaged on arrival
Tell us the same day. We repair it or we replace the damaged part. Do not send the installers away with the problem unreported and then wait weeks to write to us. A late report of transit damage is harder to separate from later knocks.
Faults found later
If the furniture was faulty when we made it, and the fault makes it unfit or much less useful, contact us and keep the piece as it is until we have seen it. We do not treat a fault as "wear and tear" only because it was reported after 48 hours. The warranty policy explains the repair, replacement and, where we cannot repair, the refund.
What we will not collect
We will not collect a piece that has been cut, drilled, soaked, stained or altered after delivery, unless we caused that damage.
How to ask
Email sales@ayxclusive.com or use the contact form. Give the invoice number and a short description. Photos help. We confirm in writing whether we are collecting, repairing, or declining, and why.
